Customer Service & Frequently asked questions

ORDERING & DELIVERING

  • What will be the delivery time of my ordered products?

    Stock items will be delivered in the US within 10 business days. When out of stock we will keep you updated about the delivery time.

  • I did not get an order confirmation?

    If you have not received an email with an order confirmation within 1 (working)day, please contact us by phone 561 815 2265 or email claudia.lucker@podoblockusa.com

  • Can I change my order?

    No, you can not change the order afterwards online. If you order has not been shipped, you can change or cancel the order by sending an email with your PO number/customer number to claudia.lucker@podoblockusa.com

  • Can I cancel my order?

    Yes, if your order has not been shipped you can cancel the order by sending an email with your details to claudia.lucker@podoblockusa.com

  • What are the standard shipping costs?

    Every state has got different shipping costs. When processing the order and filling in your contact details you will see the shipping costs for your country in your basket. All orders will be shipped from our headquarters in the US directly to your given shipping address.

  • Can I see whether the parcel has been dispatched?

    Yes. Immediately after dispatch we will send you an e-mail with a so-called track and trace number. This allows you to follow your parcel upon it arrives at your door.

  • Who will deliver my order?

    We work together with FedEx, DHL and UPS. We are always looking for the best and cheapest option for you.

RETURNS & SERVICE

  • Can I return my ordered items?

    Yes, there is always a return period of 30 days, starting from the date you received the items.

  • What are the return conditions?

    The product is not damaged, not used, not worn (gloves and aprons), it’s clean and when you return a product it must be properly packaged. Products damaged during return shipping from customer to Podoblock that are not resalable are not eligible for credit.

  • Articles you cannot return

    Items especially ordered by the customer or manufactured to your special needs are non-returnable.

  • How do I return my items?

    The cost of return shipping are for you as a customer. In case we made a mistake, the return is free. Please contact us by email claudia.lucker@podoblockusa.com Note : Items special ordered by the customer are nonreturnable.

  • What is the return address?

    Podoblock USA
    11717 SE Florida Avenue
    Hobe Sound, FL 33455 USA
    T: 561 815 22 65
    I: www.podoblockusa.com
    E: claudia.lucker@podoblockusa.com

  • How do I know if you received my return?

    We’ll let you know. Once your return has been processed we will email you. Usually this is within 5 working days.

  • How quickly will I be refunded after return?

    Once your return is processed we will refund within 5 working days. How fast the money will appear in your account, depends on your payment method: Ideal or afterwards : within 3 working days - Credit card : within 5 working days - We will always personally inform you when the refund is proceed and keep you in the loop of this process.

PAYMENT OPTIONS

To complete your order, you can pay in a variety of ways. We accept all major Credit Cards including Visa, MasterCard, Maestro and American Express. The prices mentioned on our webshop are always in $ dollars.

GUARANTEE & REPAIR

We have a 12 Months warranty from the date of delivery on all our products that are found to be defective in materials and workmanship when it is correctly used. Podoblock warrants his products against defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery by the original end-user purchaser.

  • Global leader of accessories

    For every X-ray system
  • Worldwide delivery

    Including track & trace number
  • Excellent customer service

    We're always there to help you