Customer Service

Stock items will be delivered in the US within 10 business days. When out of stock we will keep you updated about the delivery time.

If you have not received an email with an order confirmation within 1 (working)day, please contact us by phone 561 815 2265 or email info@podoblockusa.com

No, you can not change the order afterwards online. If you order has not been shipped, you can change or cancel the order by sending an email with your PO number/customer number to info@podoblockusa.com

Yes, if your order has not been shipped you can cancel the order by sending an email with your details to info@podoblockusa.com

Every state has got different shipping costs. When processing the order and filling in your contact details you will see the shipping costs for your country in your basket. All orders will be shipped from our headquarters in the US directly to your given shipping address.

Yes. Immediately after dispatch we will send you an e-mail with a so-called track and trace number. This allows you to follow your parcel upon it arrives at your door.

We work together with FedEx, DHL and UPS. We are always looking for the best and cheapest option for you.

Yes, there is always a return period of 30 days, starting from the date you received the items.

The product is not damaged, not used, not worn (REDBOOTS, gloves and aprons), it’s clean and when you return a product it must be properly packaged. Products damaged during return shipping from customer to Podoblock USA that are not resalable are not eligible for credit.

Redboots and items specially ordered by the customer or manufactured to your special needs are non-returnable

The cost of return shipping are for you as a customer. In case we made a mistake, the return is free. Please contact us by email info@podoblockusa.com
Note : Items special ordered by the customer are nonreturnable.

Podoblock USA
8204 SW Lost River Road
Stuart, FL 34997 USA
T: 561 815 22 65
I: www.podoblockusa.com
E: info@podoblockusa.com

We’ll let you know. Once your return has been processed we will email you. Usually this is within 5 working days.

Once your return is processed we will refund within 5 working days. How fast the money will appear in your account, depends on your payment method:
Afterwards : within 3 working days
Credit card : within 5 working days
We will always personally inform you when the refund is proceed and keep you in the loop of this process.

To complete your order, you can pay in a variety of ways. We accept all major Credit Cards including Visa, MasterCard, Maestro and American Express. The prices mentioned on our webshop are always in $ dollars.

We have a 12 Months warranty from the date of delivery on all our products that are found to be defective in materials and workmanship when it is correctly used. Podoblock warrants his products against defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery by the original end-user purchaser.

Introduction
Podoblock USA takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@podoblockusa.com.

Who is Podoblock USA?
Podoblock USA is the LLC of Podoblock bv, with registered office at (9407 TE) Assen listed at the Traderegister of the Dutch Chamber of Commerce under 58189998.
Podoblock USA is as the controller ultimately responsible with regard to the processing of your personal data.

How does Podoblock USA use your personal data? Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Podoblock bv uses for that specific purpose, the legal justification, and the amount of time Podoblock bv keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration
Purpose: Financial administration
Information: Company name, Billing address, Bank details, Outstanding balance
Legal basis: Legal obligation
Storage period: As long as necessary for this purpose

Purpose: Order Management
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Handling complaints
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Invoicing
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Services
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Handling complaints
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Invoicing
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: CRM
Information: Name, Username, Email, Location, Order history, Social media account, Browser, OS, Phone
Legal basis: Legitimate interests
importance: Commercial interests
Storage period: As long as necessary for this purpose

Purpose: Job application
Information: Name, Username, Email, Location, Order history, Social media account, Browser, OS, Phone
Legal basis: Legitimate interests
importance: Commercial interests
Storage period: As long as necessary for this purpose

Marketing
Purpose: Direct marketing
Information: Name, Home address, Email, Click behaviour, Online behaviour, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

Purpose: Newsletter
Information: Name, Home address, Email, Click behaviour, Online behaviour, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

Purpose: Social media marketing
Information: Name, Home address, Email, Click behaviour, Online behaviour, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

Website
Purpose: Website analytics
Information: Online behaviour, Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

Purpose: Account
Information: Name, Address, Email, Username, Password, User ID, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Security and fraud prevention
Purpose: data security
Information: Phone, Password, Financial transactions, Agreements and settlements, IBAN number, Name, Address
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

How did we obtain your personal data? Podoblock bv has obtained your data because you have provided this data to us. .

What are your rights? Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Access You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Podoblock bv has obtained about you, you may exercise your right of access by submitting a request to Podoblock bv.

Making changes If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Podoblock bv makes these changes for you. You may request that Podoblock bv modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data
You also have the right, under certain conditions, to ask Podoblock bv to restrict the processing of your personal data.

Right to object
If processing of your data takes place on the grounds of ‘legitimate interest’ by Podoblock bv or a third party, you have the right to object to that processing.

Portability of data
You have the right to obtain your personal data from Podoblock bv. Podoblock bv will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Withdrawing consent
When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Podoblock bv no longer being able to provide you with certain services.

Response from Podoblock bv
A request can be sent to info@podoblock.com. Podoblock bv will comply with your request as soon as possible and in any case no later than one (1) month after Podoblock bv has received such a request. If Podoblock bv rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data
Your data may be transmitted to:
Data processors
Parties that are involved in the execution or fulfilment of an agreement between you and Podoblock bv
External consultants

It is possible that Podoblock bv is required to submit your data to a third party, for example to fulfil a legal obligation.

What are cookies and how does Podoblock bv use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Podoblock bv and then stored on the hard disk or in the memory of your device. The cookies placed via Podoblock bv’s website cannot damage your device or the files stored on it. With ‘cookies’, we also mean comparable techniques collecting information, such as device fingerprinting.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which Podoblock bv uses your data, you can send an e-mail to info@podoblock.com. If you have a complaint about the way your data is processed, please send an e-mail to info@podoblock.com. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the Autoriteit Persoonsgegevens.

This Cookie Statement provides information about the cookies that Podoblock USA (also referred to as: Podoblock USA or “we” and “us”) uses on the website www.podoblockusa.com (hereinafter: the Website) and for which purpose these cookies are used.

What are cookies?

Cookies are little pieces of (textual) information we send to your browser that are stored on the hard drive or memory of your computer, tablet or mobile phone (from now on: “Device”). The cookies placed on your device cannot cause damage to your saved files.

Which Cookies does Podoblock USA use?

Functional cookies
Podoblock USA uses functional cookies. These cookies are necessary to deliver the services and functionalities that you expect from our website. Functional cookies store information about your login activity so that your information may be saved the next time you visit our website.

Analytics cookies

Podoblock USA uses analytics services to collect statistics about the use and performance of the website. The analytics service analyzes this information and sends the results back to Podoblock USA Using this information, Podoblock USA gains insight into how its users interact with the website. Podoblock USA can make changes to the website and its services if necessary. Podoblock USA may provide this information to third parties if legally required. We have set up our analytics services with your privacy in mind. We have taken the following measures to ensure your privacy and the safety of your data:

a. We have concluded a data processor agreement with the analytics services provider.

b. We have instructed the analytics services provider not to use the data for other purposes.

c. The IP address of the user is partially encrypted.

Social Media Plug-ins

The website provides the option to access to various social media sites, such as Facebook, Twitter, LinkedIn and YouTube. With the help of these social media plugins, you can share and recommend information on the website with others. Third parties (the social media sites) may place cookies on your device. These may be cookies that aim to optimize your user experience, but you may also place tracking cookies that are used to track your surfing behavior across multiple websites and build up a profile of your surfing behavior.

Tracking cookies

Podoblock USA uses third-party cookies on the website that can offer you personalized offers based on your surfing habits. Through the website, a cookie is placed on your device with a unique number. This cookie makes it possible to recognize your device when you visit another website after a visit to our website, which is part of the same ad network. Tracking cookies make it possible for Podoblock USA to show you ads on that other website. The data collected in this way will only be used by Podoblock USA to enable you to display our advertisements on other websites and will not link to other files.

Deleting cookies

You can always withdraw the consent you have given to Podoblock USA to place cookies by setting your browser in such a fashion that it does not accept cookies or by removing all cookies already placed in your browser. Use the Help function of your browser to see how you can delete the cookies.

Please keep in mind that the removal of cookies may result in certain parts of the website not working or not working properly.

Refusing and removing cookies only affects the computer and browser on which you perform this operation. If you use multiple computers or browsers, you must repeat the operation(s) mentioned above for each computer or browser.

Privacy Statement

It is possible that the information collected using a cookie contains personal data. If that is the case, the Privacy Statement of Podoblock USA also applies to the processing of this personal data. You can find the Privacy Statement on the website.

Changes or updates

This Cookie Statement is subject to change. We shall communicate any changes tothis Cookie Statement via the Website.

Questions

If you have any questions regarding this Cookie Statement, please send an email to info@podoblockusa.com.

1 These general terms and conditions shall apply to any and all offers extended by PODOBLOCK USA, to be referred to hereinafter as PODOBLOCK USA, as well as to any and all agreements entered into by PODOBLOCK USA. Any reference by buyers to their own terms and conditions for procurement, tendering or other conditions shall not be accepted by PODOBLOCK USA.

2. All offers, stock lists and price lists cited by PODOBLOCK USA shall be non- binding in all cases. PODOBLOCK USA shall at all times be entitled to refuse an order or to impose additional conditions on a delivery. Agreements shall not enter into force until they have been confirmed by PODOBLOCK USA in writing. If the accuracy of a written confirmation has not been contested within 3 working days, the relevant agreement shall come into being as per the confirmation. In these cases, the buyer shall not be entitled to invoke the inaccuracy of his order.

3. Where these terms and conditions refer to a written confirmation, this shall be understood to include a confirmation by email, sent to the email address given by the buyer, in case of an order placed through electronic means, such as orders through the web site or by email.

1. All prices quoted by PODOBLOCK USA shall be expressed in dollars, unless expressly agreed otherwise, and shall be exclusive of sales tax and/or any other taxes and levies imposed by the government, such as import duties.

2. After confirmation of the agreement, or after having extended a binding offer, PODOBLOCK USA shall still be entitled to adjust its prices and to make changes in the (production) costs, material prices, import duties, taxes, exchange rates of foreign currencies, transport costs etc., if such adjustments and changes are due to circumstances beyond the control of PODOBLOCK USA, such as a shortage or non-performance by a supplier of PODOBLOCK USA. In these cases, the buyer shall be entitled to withdraw from the agreement within two days after notification of such price increase.

1. The delivery period shall commence from the time when PODOBLOCK USA has accepted the order in writing, when all the required documents and details are in the possession of PODOBLOCK USA, and in addition any agreed instalments have been paid.
2. Any overrun of a delivery period for any reason whatsoever shall never entitle a buyer to receive compensation, to dissolve the agreement or to suspend performance of any obligation vis- à-vis PODOBLOCK USA.
3. Any penalty agreed in writing shall not be due if the overrun of the delivery period is caused by force majeure as defined in Section I, Force majeure.

1. Delivery terms shall be as specified in the applicable quotation, order confirmation, or agreement. Where an Incoterm is agreed, it shall be interpreted in accordance with the Incoterms® 2020 rules published by the International Chamber of Commerce (ICC).
2. Risk of loss of or damage to the goods shall pass to the buyer in accordance with the agreed delivery terms. If no specific delivery term has been agreed, risk shall pass to the buyer when the goods are handed over to the carrier for shipment.
3. Unless otherwise expressly agreed in writing, shipping, freight, insurance, customs duties, import taxes, tariffs, brokerage fees, and other transportation-related costs shall be charged to and borne by the buyer, regardless of whether transportation is arranged by the buyer or by PODOBLOCK USA.
4. If transportation is arranged by PODOBLOCK USA, PODOBLOCK USA may select the carrier and shipping method unless otherwise agreed with the buyer. PODOBLOCK USA shall exercise reasonable care in making such arrangements but shall not be responsible for delays, loss, or damage caused by the carrier, except to the extent required by applicable law.
5. Goods may not be returned without the prior written authorization of PODOBLOCK USA. Any authorized return shall be subject to PODOBLOCK USA’s applicable return conditions and instructions.

.

1. PODOBLOCK USA shall not be liable for designs, specifications, drawings, or other technical information prepared or provided by the buyer or by a third party. To the extent PODOBLOCK USA prepares or modifies a design at the buyer’s request, the buyer remains responsible for verifying that the design and specifications are suitable for the buyer’s intended application, except to the extent otherwise expressly agreed in writing.
2. All quotations, drawings, designs, calculations, specifications, descriptions, models, software, tools, molds, prototypes, technical documentation, and other materials produced or provided by PODOBLOCK USA shall remain the property of PODOBLOCK USA or its applicable affiliated company, unless expressly agreed otherwise in writing. All intellectual property rights and proprietary information contained in or relating to such materials are reserved.

The buyer may use such materials solely for the purpose for which they were provided and may not copy, reproduce, disclose, distribute, or make them available to any third party without the prior written consent of PODOBLOCK USA, except as necessary for the performance of the agreement.

3. PODOBLOCK USA does not warrant that any goods, designs, specifications, or other materials manufactured or supplied in accordance with instructions, designs, or specifications provided by the buyer or a third party will be free from claims of infringement of third-party intellectual property rights.

1. PODOBLOCK USA warrants that goods supplied by PODOBLOCK USA will be free from material defects in materials and workmanship under normal and intended use for a period of 12 months from the date of delivery.
2. In the event of a valid warranty claim within this 12-month period, PODOBLOCK USA may, at its discretion, repair or replace the defective goods, or refund the purchase price paid for the defective goods. PODOBLOCK USA may require the goods to be returned before providing a repair, replacement, or refund.
3. For products or components manufactured by third parties, any applicable manufacturer’s or supplier’s warranty shall apply to the extent available and transferable to the buyer. Upon request, PODOBLOCK USA will provide available information regarding such warranty.
4. To the fullest extent permitted by applicable law, the remedies described in this Article are the buyer’s exclusive remedies for a warranty claim. PODOBLOCK USA shall not be liable under this warranty for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the goods.
5. This warranty does not apply to defects or damage resulting from misuse, improper handling, incorrect installation, unauthorized modification or repair, failure to follow applicable instructions, normal wear and tear, accident, or use of the goods for purposes other than their intended use.
6. The buyer must notify PODOBLOCK USA of a warranty claim within the 12-month warranty period and provide reasonable information necessary to assess the claim. PODOBLOCK USA may require proof of purchase, photographs, product information, or return of the product before processing the claim.

1. The buyer shall inspect the goods promptly upon delivery.
2. Any visible shipping damage, shortages, or other apparent defects must be noted on the carrier’s delivery documentation, where applicable, and reported to PODOBLOCK USA in writing within 7 days of delivery.
3. Any defect that could not reasonably have been discovered upon initial inspection must be reported to PODOBLOCK USA in writing promptly after discovery. Warranty claims must in all cases be submitted within the applicable 12-month warranty period as set out in Article F.
4. Claims must include sufficient information to allow PODOBLOCK USA to assess the claim, including, where applicable, the order or invoice number, product information, photographs, and a description of the defect or damage.
5. Failure to report visible shipping damage, shortages, or other apparent defects within the 7-day period may affect the buyer’s right to make a claim relating to such damage, shortage, or defect, to the extent permitted by applicable law.

1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PODOBLOCK USA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF USE, OR OTHER ECONOMIC LOSS, ARISING OUT OF OR RELATED TO THE GOODS OR SERVICES PROVIDED BY PODOBLOCK USA, REGARDLESS OF THE BASIS OF THE CLAIM.
2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PODOBLOCK USA’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY GOODS OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE BUYER FOR THE SPECIFIC GOODS OR SERVICES GIVING RISE TO THE CLAIM.
3. PODOBLOCK USA shall not be liable for loss or damage resulting from designs, specifications, instructions, information, or materials provided by the buyer or by a third party on the buyer’s behalf. The buyer is responsible for the accuracy and completeness of all such information.
4. The limitations of liability set forth in this Article shall not apply to liability that cannot lawfully be excluded or limited under applicable law.
5. To the fullest extent permitted by applicable law, the buyer shall indemnify and hold harmless PODOBLOCK USA, its affiliates, officers, employees, and agents from third-party claims, damages, liabilities, costs, and expenses arising from the buyer’s misuse, unauthorized modification, or improper use of the goods, or from designs, specifications, or instructions provided by the buyer.
6. Warranty claims shall be subject to the warranty provisions and applicable warranty period set forth in Article F, and other claims shall be submitted in accordance with Article G.

1. PODOBLOCK USA shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control (“Force Majeure”).
2. Force Majeure events may include, without limitation, natural disasters, fire, flood, severe weather, war, terrorism, civil unrest, strikes or other labor disputes, epidemics or pandemics, transportation or supply-chain disruptions, shortages of materials or components, failure or delay of suppliers or carriers, power or telecommunications outages, government actions or restrictions, and significant changes in tariffs, import duties, trade restrictions, or other governmental measures that materially affect PODOBLOCK USA’s ability to perform its obligations.
3. During a Force Majeure event, PODOBLOCK USA may suspend or delay performance for the duration of the event without liability. If the Force Majeure event continues for a period that makes performance commercially unreasonable, PODOBLOCK USA may cancel the affected order or agreement without liability, except that any amounts paid for goods or services not delivered shall be refunded.

1. Payment shall be made in accordance with the payment terms specified in the applicable quotation, order confirmation, or invoice. Payment shall be made using one of the payment methods accepted by PODOBLOCK USA.
2. All payments shall be made in the currency stated on the applicable invoice.
3. Payment shall be deemed received only when the full amount has been credited to PODOBLOCK USA’s designated account or otherwise successfully received by PODOBLOCK USA.
4. Any amount not paid when due shall accrue interest at a rate of 1.5% per month (18% per year) or the maximum rate permitted by applicable law, whichever is lower, from the due date until paid in full.
5. If PODOBLOCK USA has reasonable concerns regarding the buyer’s creditworthiness or ability to meet its payment obligations, PODOBLOCK USA may require advance payment, a deposit, or other reasonable security before accepting an order or continuing performance.
6. If the buyer fails to make payment when due, becomes insolvent, files for or becomes subject to bankruptcy or similar proceedings, ceases business operations, or otherwise becomes unable to meet its payment obligations, PODOBLOCK USA may suspend further deliveries, cancel outstanding orders, or terminate the affected agreement, to the extent permitted by applicable law. Any amounts due for goods or services already supplied shall remain immediately payable.
7. The buyer shall reimburse PODOBLOCK USA for reasonable costs incurred in collecting overdue amounts, including collection agency fees, court costs, and reasonable attorneys’ fees, to the extent permitted by applicable law.
8. Unless expressly agreed otherwise in writing by PODOBLOCK USA, the buyer may not withhold, deduct, or offset amounts due to PODOBLOCK USA against any claim the buyer may have against PODOBLOCK USA.

1. To secure payment of all amounts due for goods purchased from PODOBLOCK USA, the buyer grants PODOBLOCK USA a security interest in the goods sold to the buyer, together with any identifiable proceeds thereof, until the applicable purchase price and related amounts have been paid in full.
2. The buyer agrees to reasonably cooperate with PODOBLOCK USA in taking any action necessary to establish, perfect, maintain, or enforce such security interest, including the execution of any documents reasonably required for that purpose.
3. Until the applicable purchase price has been paid in full, the buyer shall not pledge or otherwise grant a security interest in the goods in favor of a third party in a manner that would impair PODOBLOCK USA’s security interest.
4. In the event of default by the buyer, PODOBLOCK USA may exercise any rights and remedies available to a secured party under applicable law, in addition to any other rights and remedies available under these Terms and Conditions.

1. These Terms and Conditions and any agreement between PODOBLOCK USA and the buyer shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles.
2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any agreement between PODOBLOCK USA and the buyer.
3. Any dispute, claim, or proceeding arising out of or relating to these Terms and Conditions or any agreement between PODOBLOCK USA and the buyer shall be brought exclusively before the state or federal courts having jurisdiction in Martin County, Florida, and the parties consent to the jurisdiction and venue of such courts.